Programme Terms & Conditions

These Terms & Conditions (the "Terms") apply to your purchase and participation in the Tinto & Tea 10-Week Spanish Coaching Programme (the "Programme"). By purchasing the Programme, you agree to these Terms.

1. Offer Summary and Scope

The Programme includes: (a) 20 hours of live lessons, (b) a personalised training plan, (c) regular progress check-ins, and (d) a physical progress journal shipped within Europe only. The Programme does not include exams or certifications, translation services, travel, devices, internet access, or any third‑party subscriptions.

2. Eligibility

You must be 18 years or older to purchase. If you are under 18, a parent or legal guardian must purchase on your behalf. The Programme is offered to consumers; if you are purchasing for a business, please contact us first.

3. Price, Taxes, and Payment

The total price is €595. Any applicable taxes will be shown at checkout. Your bank or card provider may charge currency conversion or foreign transaction fees. Payments are processed by our payment processor (e.g., Stripe) at the time of purchase. You will receive a confirmation email/receipt.

4. Scheduling and Programme Delivery

• Sessions are scheduled by mutual agreement via our provided booking method or by email.
• Recommended cadence is 2 hours per week over 10 weeks; this can be adjusted by mutual agreement.
• The 20 hours must be used within 1 year from purchase.
• Sessions are typically delivered online (e.g., Zoom/Google Meet) and scheduled in a mutually agreed time zone. You are responsible for punctual attendance.

5. Rescheduling and No‑Show Policy

• You may reschedule a session with at least 24 hours' notice. Sessions cancelled or rescheduled with less than 24 hours' notice, or no‑shows, may be counted as used.
• If we need to reschedule, we will give you as much notice as possible and prioritise a make‑good time.

6. Physical Journal (Europe‑only Shipping)

• The journal is shipped to addresses within Europe only. Dispatch times are estimates and may vary.
• You are responsible for providing an accurate shipping address. Re‑shipping due to an incorrect address may incur additional postage.
• Please notify us of loss or damage within 7 days of delivery; we will work with you on a suitable remedy.

7. 30‑Day Money‑Back Guarantee

If for any reason you feel the Programme isn't for you, you may request a full refund within 30 days of purchase by emailing paula@tintoandtea.com with your order details. This guarantee is in addition to your statutory rights. We may ask you to return the physical journal (if shipped) or, if a return is impractical, we may deduct its reasonable cost from the refund.

8. Statutory Cooling‑Off (EU/UK Consumers)

If you are a consumer in the EU/UK, you generally have a 14‑day right to cancel a distance service contract. If you request that we begin providing services within this period, you acknowledge that we may deduct a proportionate amount for services performed up to the time of cancellation, and that the right is lost once the services are fully performed. Instructions on how to exercise this right are available by contacting us at the email above.

9. Results and Educational Disclaimers

We do not guarantee specific outcomes (e.g., exam results or defined fluency levels). Your progress depends on many factors including your time commitment and prior experience. The Programme is educational and does not constitute academic, medical, psychological, immigration, or legal advice.

10. Conduct

We provide a respectful learning environment. We may suspend or terminate participation for harassment, discrimination, or other inappropriate conduct. Where reasonable, unused fees will be refunded pro‑rata.

11. Session Recording and Privacy

Sessions are not recorded unless both parties give explicit consent. You may not record, share, or publish sessions or materials without consent. Our processing of personal data is described in our Privacy Policy.

12. Intellectual Property

All Programme materials, plans, and content are owned by Tinto & Tea or its licensors. We grant you a personal, non‑exclusive, non‑transferable licence for your own private use. You may not distribute, resell, or publicly share the materials.

13. Technology and Third‑Party Services

You are responsible for having a suitable device, internet connection, and any software needed to participate. Third‑party platform terms (e.g., Zoom, Google, YouTube) may apply.

14. Limitation of Liability

To the extent permitted by law, we are not liable for indirect or consequential losses. Our total liability for claims arising out of or in connection with the Programme is limited to the amount you paid for the Programme. Nothing in these Terms limits liability where unlawful to do so (including for fraud or death/personal injury caused by negligence).

15. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control. If such an event occurs, we will reschedule affected sessions where feasible.

16. Changes to the Programme

We may make minor changes that do not materially reduce the Programme's value. If we make a material change, you may cancel and receive a pro‑rata refund for unused services.

17. Amendments to These Terms

We may update these Terms from time to time. The version in force at the time of your purchase applies to that purchase. We will indicate the effective date at the top of this page.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of France, and you may have mandatory consumer protections under your local law which still apply. Courts of your habitual residence will have jurisdiction where required by consumer law. EU consumers may also use the EU Online Dispute Resolution platform.

19. Contact and Complaints

For questions or complaints, contact paula@tintoandtea.com. We aim to respond within 3 business days.

20. Miscellaneous

These Terms are the entire agreement regarding the Programme. If a provision is found invalid, the remainder remains in effect. We may assign our rights and obligations; you may not assign without our consent. A failure to enforce a provision is not a waiver.